Terms of Service

These terms are the agreement between you and UGC Flows. They apply when you sign up, when you pay us, and every time you use the app.

Creating an account, ticking the box at checkout, or paying us each means you accept these terms. If you do not agree with them, do not sign up. If you already have an account, cancel it.

You must be 18 or older to use UGC Flows. You must give us real information when you sign up.

UGC Flows is a subscription service for content creators. It is not a course and not a job.

While you are subscribed we do three things. We give you an app that holds your deals, your posting, your editing and your payments, with the tools that run them. We run a marketplace of vetted editors who edit the videos you send in. On the Business and Pro plans your subscription includes one guaranteed deal placement, and any placement after that is a separate paid offer. Both are described in section 5.

The subscription does not promise a set number of brand deals. We do not promise a set amount of income. Brands choose who they hire, and what you earn depends on the work you deliver.

You are not our employee, and we are not your agent or your manager. You film your own work and you file your own taxes on what you earn.

There are three plans. Starter is $199 a month or $2,000 a year. Business is $249 a month or $2,500 a year. Pro is $299 a month or $3,000 a year. Each is charged in advance, at the start of every month or every year, until you cancel.

Each plan holds a set number of campaigns and auto DM accounts at once. On Pro you can add to both past the plan's cap, at $10 a month for each extra campaign and $5 a month for each extra auto DM account, billed on the same subscription and in the same term.

Stripe processes every payment. You give your card details to Stripe, not to us. Card numbers never touch our servers, and we never see or store them.

By subscribing you authorize us, through Stripe, to charge the payment method you gave us at the start of every term until you cancel. This is a recurring charge and you do not have to approve each one. Keep the card on file valid.

Your subscription starts the moment your payment clears. Your dashboard, the tools and the editor marketplace open straight away, so the service is delivered as soon as you pay.

Each payment buys a whole term. Once a month or a year has started, you have agreed to pay for all of it, whether or not you use the service during it.

If a payment fails, Stripe will retry it. If it keeps failing we may pause your access until the balance is paid.

Prices can change. If we change yours, we will email you at least 30 days before it takes effect. You can cancel before then.

No setup fee. Cancel anytime. No refunds.

You cancel from your dashboard. It takes one click and you do not have to email anyone.

You keep access until the end of the month or year you already paid for. After that, billing stops and access ends.

Payments are final. We do not refund a subscription, and we do not refund the part of a term you did not use. A year paid up front is not refunded month by month. The placement fee in section 5 is the one refund we make, on its own conditions.

Cancelling stops the next charge. It does not end the term you are in and it does not undo a charge that already went through. Forgetting to cancel, not using the service, or changing your mind is not a reason for a refund and is not an unauthorized charge.

If you think a charge is wrong, email hello@ugcflows.com before you contact your bank. We answer billing questions within one business day and we correct any charge we made by mistake.

You agree not to dispute or charge back a payment that you, or anyone using your account or your card with your permission, authorized. That includes a renewal you did not cancel in time and a term you did not use.

We keep records that show a purchase was yours: when you signed up and signed in, the account you signed in with, your IP address and device, your acceptance of these terms at checkout, and what you did in the app after paying. If you dispute a charge, we will send those records to Stripe and your card issuer to show the charge was authorized.

Disputing a charge you authorized breaks these terms. While a dispute is open we may pause your account. If the dispute was over a charge you authorized, we may close your account, and you still owe us the amount you disputed plus any dispute fee our payment processor charged us. We may recover that amount directly or through a collections agency.

Nothing in this section takes away a right the law gives you that cannot be waived. If a charge on your card was truly made without your permission, tell us and we will look into it with you.

Guaranteed deal placement on Business and Pro. The Business and Pro subscriptions each include one deal placement. You have to be on Business or Pro to be placed at all. Starter is not eligible, and being on Business or Pro does not by itself mean we will take you on: placements are arranged on a call and never at checkout.

The placements included with your subscription carry no fee. A monthly subscription includes one and a yearly subscription includes three, for as long as that subscription runs, not a number a month and not a number a term, and it is not transferable and not exchangeable for money or for a discount on the subscription.

Any placement after that one is a separate paid offer. You pay a flat placement fee of $250 for that deal, up front, once. The fee is the same whatever the deal pays.

The fee is per deal. A third placement is a second $250. Once the placement is made, the fee is not refundable. If we have not placed you on a live campaign within 30 days of paying it, we refund the fee in full. Your subscription is separate and is not refunded either way.

We take no cut of anything the brand pays you, on the included placement or on a paid one, and we take nothing at all on deals you found on your own.

We do not promise a set number of deals beyond the ones included with your subscription and any you paid a fee for, and we do not promise what any deal will earn. Brands choose who they hire, and what a deal pays depends on the work you deliver.

Brands run paid campaigns through us. On Business and Pro you can be placed on them, under section 5. Before any placement you see the brief and the rate, and you agree to nothing until you do.

You can turn down any deal before you pay a placement fee for it. Turning down deals means less work for you.

The brand sets the brief, the deadline and the rate. Who pays you depends on the campaign. Some brands pay you directly. On others the money comes through us and we pass it on.

If you accept a deal, you have to deliver what it asks for by the date it asks for. Missing deadlines can cost you the deal and future campaigns.

You own your footage. Filming it makes it yours, and signing up here does not change that.

When you accept a brand deal, that brand gets a license to the deliverables it paid for. The campaign brief says how wide that license is, how long it lasts, and whether the brand can run it as a paid ad. Read it before you accept.

You give us a license to use your work in two ways. We show it in the portfolio we build for you, and we show it to brands whose campaigns you apply to. That is the whole point of the portfolio.

We may also show your work as an example of what creators here produce, in our own marketing. Email us at hello@ugcflows.com if you want that stopped, and we will stop.

Your license to us ends when you ask us to remove your work, except where a brand already has rights to a deliverable it paid for.

You promise the work you upload is yours to give. Do not send us footage you do not have the rights to, including music you did not license and people who did not agree to be filmed.

One account per person. Do not share your login. Do not resell your access.

Do not upload anything illegal, hateful, or sexual. Do not upload anything that belongs to someone else.

Do not misrepresent a brand or make claims about a product that the brief did not give you.

Follow the disclosure rules where you live. If a video is paid, label it as paid.

Do not try to break, scrape or overload the app.

Do not go around us to cut us out of a campaign we introduced you to. Deals you find on your own are yours and always were.

We can suspend or close your account if you break these rules. If we do, we will tell you why and we will not bill you again.

Keep your password to yourself. You are responsible for what happens under your login, including every payment made through your account.

Tell us at hello@ugcflows.com if you think someone else got into your account.

You can close your account any time. Section 4 covers what happens to your billing and our privacy policy covers what happens to your data.

We give you the service as it is. We do not promise it will never go down, never have a bug, or never lose a file. Keep your own copy of your footage.

We are not responsible for what a brand does. If a brand pays late, cancels a campaign, or uses your video outside the license it bought, that is between you and the brand. We will help you chase it, but the deal is yours.

We are not responsible for money you expected to make and did not.

To the extent the law allows it, we are not liable for lost profits, lost income, lost data, or any indirect loss.

To the extent the law allows it, the most we can owe you for anything is the amount you paid us in the 12 months before the claim.

Some places do not allow limits like these. Where that is true, these limits apply as far as they legally can and no further.

We can change these terms. If a change matters, we will email you before it takes effect. Using the service after that means you accept it.

You can end this agreement any time by cancelling. We can end it if you break these terms, or if we shut the service down. If we shut it down, we will refund the unused part of your last payment.

Sections 7, 10 and this one survive after the agreement ends.

Questions about these terms go to hello@ugcflows.com. We answer every one.